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EMC Support & Maintenance

EMC Support & Maintenance
As vital as the system itself, maintenance and support is required for EMC’s systems to ensure that they continue to deliver optimum peak performance without any errors.

Systems Express offer cost-effective support and maintenance for your mission-critical EMC systems including the VNX®, VMAX®, CLARiiON®, Symmetrix® & DMX®, DataDomain®, Islion®, Celerra®, Centera® and Connectrix® family ranges as well as legacy Data General® AViiON® systems.

Our professional and proactive approach is combined with the vast knowledge and experience of our certified field engineers to ensure your EMC systems keep running smoothly.

By extending the lifespan of your system past its ‘end of life’ announcement, we enable businesses to significantly reduce the total cost of ownership and generate a greater return from their IT investments.


EMC Maintenance and Support key points

  • Worldwide availability on support and maintenance services for EMC systems
  • Local and regional stocking for parts and complete systems
  • Fully tested OEM parts
  • Automated error notification
  • Configuration management
  • Microcode/firmware recommendations
  • Secure data erasure options available
  • High standard of SLA to all our clients
  • 24 x 7 x 365 support available on all EMC equipment


EMC Installation services

Our engineers will professionally and comprehensively install your EMC system at your site. We will stay for as long as required until your EMC CLARiiON®, EMC VNX® and EMC Symmetrix® system are connected to your host/s and are fully operational.

Hardware upgrades

Whether it’s installing additional disks, disk cache, standby power supplies or adding channel directors and adapters to your system and modifying bin files with updates hardware, our engineers will always complete the task quickly and efficiently at a time that suits you.

Data Migration

We can migrate you data from your existing mainframe or enterprise server storage device and install it on your EMC system.

Service 24/7/365

We can support and maintain your EMC system 24 hours a day, 365 days a year on different agreements to suit your budget, such as remote fix and onsite support. In the event of a failure, our trained engineer will try and resolve the issue remotely. If a remote solution is not available, they will be dispatched to your site promptly to find a resolution.

Spares and Logistics

EMC maintenance services include all replacement parts required to correct hardware issues. We strategically stock system spares and part near major metropolitan areas to allow quick response to your equipment failures.


An extensive inventory of EMC parts and complete systems are available to meet your growth requirements. Whether your upgrading your existing equipment or looking to add additional equipment, we can help.

Remote support

Customers have the added security of remote support. EMC Symmetrix® systems are continuously monitored for errors, and upon detection the system dials home. The remote support facility captures the information and provides immediate error notification to a support engineer. Our customer support centre is staffed with highly trained engineers who are committed to serving customers 24 hours a day, 365 days a year.